Returns

• Full-price pieces can be exchanged, credited or refunded within 14 days of delivery. Start your return through our Returns Portal.

  START A RETURN

• Return Conditions

  Items must be unworn and in their original condition, with all packaging and tags intact.

  Sale and discounted items are final sale and cannot be returned or exchanged for change of mind. This does not affect your rights if an item is incorrect, damaged or faulty.

• New Zealand Returns

  Return shipping is complimentary. A return label and instructions can be generated through our Returns Portal.

• International Returns

  Subsidised DHL Express return labels are available through our Returns Portal at the following rates:

  Australia — $15 AUD
  United States — $20 USD
  United Kingdom — £20
  Europe — €20

  For all other destinations, return shipping must be arranged and paid for by the customer. We recommend using a tracked service.

  Return shipping is complimentary where an item is incorrect, damaged or faulty.

• Incorrect, Damaged or Faulty Items

  If you receive an incorrect, damaged or faulty item, please contact us as soon as possible at info@rebe.co.nz with your order number, photographs and a description of the issue.

  We will arrange a repair, replacement or full refund, as appropriate, at no cost to you, including return shipping.

• Refunds

  Once your return has been received and inspected, the refund will be issued to your original payment method. Please allow 2–5 business days for the funds to appear in your account once processed by REBE.

• Questions

  For any questions regarding your return, please contact info@rebe.co.nz.