Returns

• Full-price items may be returned within 10 days of delivery. To begin a return, visit our Returns Portal below.

  START A RETURN

• Return Conditions

  Items must be unworn and in their original condition, with all packaging and tags intact.

  Sale and discounted items are final sale and cannot be returned or exchanged.

• New Zealand Returns

  Return shipping is complimentary. A return label can be generated through our Returns Portal.

• International Returns

  International return shipping is the responsibility of the customer unless the item received is incorrect or faulty.

  We offer a subsidised DHL Express return service at the following flat rates:

  Australia: AUD $20
  Rest of World: NZD $60

  Return labels can be generated and paid for directly through our Returns Portal.

• Incorrect or Faulty Items

  If you receive an incorrect, damaged or faulty item, please contact us as soon as possible at info@rebe.co.nz with your order number, photographs and a description of the issue.

  We will arrange a repair, replacement or full refund, as appropriate, at no cost to you, including return shipping.

• Refunds

  Refunds are issued once the returned item has been received and inspected. Once processed by REBE, please allow 2–5 business days for the funds to appear in your account.

• Questions

  For any questions regarding your return, please contact info@rebe.co.nz.